About Company:
EVERSANA® is a leading independent provider of global services to the life sciences industry. The company’s integrated solutions are rooted in the patient experience and span all stages of the product life cycle to deliver long-term, sustainable value for patients, prescribers, channel partners and payers. The company serves more than 650 organizations, including innovative start-ups and established pharmaceutical companies, to advance life sciences solutions for a healthier world. To learn more about EVERSANA, visit eversana.com.
Vacancy Details:
Job Description:
Walk-In Drive Alert! 2025
We are excited to announce a Walk-In Drive for the position of Analyst – International Healthcare Voice Process. This is a Work From Office opportunity with US Shift (Night Shift).
ANALYST – INTERNATIONAL HEALTHCARE VOICE PROCESS
Requirement: Looking for excellent English communication
Experience: 0 to 4 years
Location: Pune – Work from Office
Shift Timings: US Shifts (Night Shift), 5 days a week (Ready to work on Saturday and Sunday)
Employment Type: Full-time
Excellent English communication skills – both verbal and written.
Knowledge of Spanish will be added advantage
Excellent English communication skills
Willingness to work night shift
Key Responsibilities:
1.Handle inbound and outbound calls related to healthcare services
2.Provide excellent customer service by addressing queries, concerns, and complaints in a professional manner.
3.Accurately document all call interactions in the internal CRM systems.
4.Ensure compliance with HIPAA and company policies regarding patient confidentiality. Collaborate with internal departments to resolve issues promptly.
Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR).
Follow up on unresolved issues and ensure timely closure.
How to Apply?
Date: 27th June 2025, Friday & 11:00 AM to 1:00 PM
VENUE: EVERSANA, AP81, 7TH FLOOR, WING B, KOREGAON PARK, ANNEXE, MUNDHWA, PUNE, MAHARASHTRA 411036
Location: Pune
